These terms apply when you sign up for a TLNA plan or service. “TLNA,” “we,” and “us” mean TLNA of Texas. “You” means the business that signs up.
1. What we provide
We provide the services in the plan you choose: website design and hosting, the TLNA POS software, and, on Growth and Pro, help with Google, listings, posts, and reviews. Each plan is described on our pricing page.
2. Plans and billing
- Plans are billed monthly in advance.
- The Website plan has a one-time build fee, due before your site goes live.
- Packages and the TLNA POS plan can start two ways: $0 setup with a 1, 2, or 3-year plan, or a one-time setup fee with month to month billing.
- On a 1-year plan or longer, Growth, Pro, and Max include a front desk kit. The kit becomes yours after 12 paid months.
- On a 2-year plan, your 13th month is free. On a 3-year plan, your 13th and 25th months are free. Your monthly price doesn’t go up during your plan.
- We tell you before any price change, at least 30 days ahead. Founding salon prices don’t go up while you stay on your plan.
- Add-ons are only billed when you ask for them.
3. Cancelling
- Month to month plans can cancel any time with 30 days’ notice by email.
- If you leave a 1, 2, or 3-year plan early, the setup fee you skipped is due, plus any free months you already received. If your plan included a front desk kit and you leave in the first 12 months, return it in good condition, or keep it by paying $110 for each month left of those 12.
- Yearly plans aren’t refunded for unused months, but your service runs until the end of the paid year.
- Before your account closes, you can export your sales and client records.
4. Who owns what
- Your business name, logo, photos, menu, and words belong to you.
- Your domain is registered in your name.
- The website design is yours to keep after the build fee is paid, or after 12 months on a package.
- The TLNA POS software belongs to TLNA. Your plan gives you the right to use it.
- Your salon’s data (sales, clients, staff) belongs to you. See our privacy policy.
5. Website changes
- Each plan includes a number of website changes a month. A change is one small edit, like a price, a photo, hours, or a banner. Everything you send in one day counts as one change.
- We finish most changes within 2 business days. Unused changes don’t roll over.
- Extra changes are $15 each. Bigger jobs, like a new page or a redesign, are quoted before we start.
6. Your responsibilities
- Give us accurate information and the photos and content you want on your site.
- Keep your logins and PINs private.
- Use TLNA legally, including tax, record keeping, and marketing rules.
- Get your clients’ consent before you send them texts or emails.
7. Limits
We work hard to keep TLNA running, but no online service is available 100% of the time. We don’t guarantee search rankings, review counts, or sales results. Our total responsibility for any claim is limited to the amount you paid us in the 3 months before the claim. These terms follow the laws of the State of Texas.
8. Contact
Questions about these terms: tlnapos.hq@gmail.com.